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FAQ's

Can I commission a bespoke piece of jewellery? Absolutely! Just let us know your idea, any sketches, photographs and your budget. We will make sure you get exactly what you want. 

I love what you do, but I would like to adapt some of your designs. Can I do that? Yes, Due to all our jewellery being handmade, we can adapt designs any way you would like. Change the metals, add a different stone, or create a different texture. Just let us know what you’d like to change and will make it happen.

Do you remodel jewellery? Yes, we are experts in remodelling and can breathe new life into older, sentimental pieces of jewellery. We are able to reuse the materials and reset gemstones to create a pieces that better suits your style.

When should I expect my order? Silver items are made to order and are dispatched within 1-3 weeks. Bespoke pieces have a turnaround time of between 4-6 weeks. One-of-a-kind collection will be sooner but please allow 1 week for resizing. Guest Designers Items are in stock so will be posted in 1-3 working days.

Please contact us if you have a deadline as we will often be able to deliver sooner.

How do I find out what my ring size is? If you see us for a ring consultation, then we can take your ring size. If you are not able to visit us, the best way is to visit your local jewellery store and have your sizing done professionally. Alternatively, we can send you a plastic ring sizer for free simply phone us on 0117 9090225 or email web@dianaporter.co.uk to arrange delivery.

How long does it take to create a bespoke piece?

Our current turnaround for bespoke commissions is 4-6 weeks, depending on the complexity of the design.

What materials do you work with?

Both our jewellery collection and one-of-a-kind designs are handmade using Fairtrade gold and every silver piece is made using recycled silver.

Where do your diamonds come from?

We source our gemstones from the most trusted and recognised supplier. Since the Kimberly Process was launched in 2002, we have been committed to supplying conflict free stones. All diamonds sold by Diana Porter are conflict free diamonds. We source Candamark diamonds that are among the most responsibly sourced diamonds in the world, each one completely natural and free of all treatments, whilst meeting high standards for clarity, cut and colour and are traceable back to their mine of origin.  

At present, we can source a variety of traceable diamonds and gemstones on request. we can also supply lab-grown diamonds as options for you to consider if you wish to look into alternatives to natural mined diamonds.  

What price should I expect to pay for a bespoke design?

Because each piece of bespoke jewellery is unique, it is difficult to give an accurate quote until we have a design meeting. The price is determined by the materials used, stones selected and the complexity of design. However the meaningful experience of designing a custom piece is possible, whether you're looking to spend £300 or £10,000. 

Do you offer a repair service?

We pride ourselves on being able to offer a full repair and re-conditioning service at our Bristol workshop. We offer a free refinishing service for all Diana Porter jewellery.

What if I didn’t get the size right?

We know this is something that can happen when you’re buying a ring online. So, we offer a resizing service on all our rings. Your first resize is free of charge. After this, resizing starts at £35.

How long do I have to return my ring for resizing?

We will happily resize your Diana Porter ring for you at any time, whether it is within the first few weeks are your receive it, or many years down the line.