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Delivery

UK Delivery   

  • Free Royal Mail Insured delivery for orders over £100
  • Orders under £100 - Royal Mail Insured Delivery £4.50

We use Royal Mail’s Special Delivery service. so the item will arrive before 1pm the day after it is dispatched based on normal working days ie. not weekends or bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.

If you have left it a little late or need something sooner than these delivery times, or for a specific date, then please call us on +44(0) 117 909 0225 and we will do everything we can to meet your deadline.

* Guest Designer pieces are in stock and will be shipped in 1-3 working days. 

Last Order Dates for Pre-Christmas Delivery: 

We make all our jewellery and rings to order specially for you. If you would like to be sure your piece will arrive in time for Christmas, we recommend ordering on or before these dates:

Gold & Precious Metals: Tuesday 14th December 
Silver: Tuesday 12th December 
Silver and Gold plate: Tuesday 5th December 

Bespoke Etching: Tuesday 5th December  
 
We will always try to fulfil your order in time for Christmas so it’s worth contacting us even days before as we may have stock available or simply walk into our shop right up until Saturday 23rd December.  

Packaging

All jewellery is packaged in a Diana Porter branded box. Your jewellery will arrive in a plain unbranded padded envelope, with our company name and address sticker on the back.

International Delivery

Delivery costs £14.00 per order.

We use Royal Mail’s International Tracked & Signed service and delivery times are approx 7 - 10 working days, from the date it is dispatched, based on normal working days ie. not weekends and bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.

International delivery is the responsibility of the postal service in the destination country and we cannot be held responsible for any delays caused by the local country postal service or customs checks.

Any import duties, sales taxes or other customs charges are the sole responsibility of the customer. We do not charge VAT on International orders.