Delivery Info
Silver Delivery Times
Sibyls will be posted within 5 working days.
All other silver items are made to order and will take 1-3 weeks - please contact us if you have a deadline
Gold and Platinum Delivery Times
Items are made to order so will be dispatched within 4-6 weeks. One of a kind collection will be sooner but please allow 1 week for resizing.
Guest Designers
Items are in stock so will be posted in 1-2 working days.
Delivery Cost
UK insured delivery - Orders over £100 - FREE
UK insured delivery - Orders under £100 - £5.50
Collect from store - FREE
UK Special Delivery - £10
International delivery - £16
Need something sooner or looking for bespoke options?
If you have any further questions about this product or our services: Call us 0117 9090225 or email web@dianaporter.co.uk
Returns and Exchanges
If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online, we do not offer refunds via our Bristol Store.
Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.
If you purchased your item in our Bristol Store and would like to return it, we offer an exchange for another item or a gift voucher within 30 days of purchase. We do not offer a refund on shop bought items.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. We are happy to exchange silver rings in an average finger size free of charge, however gold and platinum rings may incur a charge of £50. Postage costs are the responsibility of the customer.
Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.
In the rare event that goods are delivered faulty or damaged please contact us as soon as possible on +44(0) 117 909 0255 or email us so we can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Please return all items to:
The Workshop
Diana Porter Contemporary Jewellery
33 Park Street
Bristol
BS1 5NH
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.
In the interests of Fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.
