Delivery Information

Diana Porter’s jewellery is handmade by our highly skilled team of jewellers in our workshop behind the shop, in Bristol. Most jewellery is made to order so delivery can take up to three weeks for silver or six weeks for gold and platinum but we will endevour to get orders out as quickly as we can. 

Silver jewellery - delivery time is 2 - 3 weeks - All silver orders taken before the 15th December will be guaranteed for Christmas, after the 15th give us a bell as we may have the item in stock.   
Gold and platinum jewellery - delivery time is 4 - 6 weeks

Once your order has been dispatched, you will receive an email with your tracking number for the parcel.

If you have left it a little late or need something sooner than these delivery times, or for a specific date, then please call us on +44(0) 117 909 0225 and we will do everything we can to meet your deadline.

Packaging

All jewellery is packaged in a Diana Porter branded box. Your jewellery will arrive in a plain unbranded padded envelope, with our company name and address sticker on the back.

UK Delivery

Delivery costs £7.50 per order.

Free delivery for orders over £200.

We use Royal Mail’s Special Delivery service. so the item will arrive before 1pm the day after it is dispatched (notification via email) based on normal working days ie. not weekends or bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.

International Delivery

Delivery costs £14.00 per order.

We use Royal Mail’s International Tracked & Signed service and delivery times are approx 5 - 9 working days, from the date it is dispatched, based on normal working days ie. not weekends and bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.

International delivery is the responsibility of the postal service in the destination country and we cannot be held responsible for any delays caused by the local country postal service or customs checks. Any import duties, sales taxes or other customs charges are the sole responsibility of the customer.