Cart


Covid-19

COVID UPDATE 

Ahead of restrictions lifting on the 19th of July, we wanted to give you a quick update on how we are going to continue to operate.

Our priority is to maintain a safe environment for all customers and staff, and so we will be proceeding with caution and choosing to keep our guidelines in place. From Monday 19th July we will be continuing to ask the following: 

  • Customers to wear a mask unless exempt.
  • Use the hand sanitiser on arrival.
  • We will also still be continuing with our appointment service, so we can manage numbers in the shop and remain a safe space for everyone.

We thank you for your help and kindness and all your support over the whole pandemic.  

Love DP Team x

WE'RE OPEN  

We are excited to welcome you back for in-store appointments and video consultations, we ask that anyone wishing to visit phones us to book an appointment. Please contact us by phone on 0117 9090225 or email shop@dianaporter.co.uk to book.  

Please get in touch if you have any questions. 

Website 

Our website is open, and all orders will be shipped as usual. We offer click and collect are continuing to offer free postage on all orders either placed online or over the phone, with no minimum spend required.

Please be assured that we are doing everything in our power to ensure the efficient operation of our workshop and shipping of our customers deliveries whilst keeping our team safe.

Virtual Service & Zoom Consultations 

Our new virtual shopping service lets you browse our shop from the comfort of your own home allowing you to buy directly from our store. Enjoy a video call with one of our experts and shop a specific product or jewellery from our collections. We are also available via phone/email/zoom for orders, advice or consultations on bespoke pieces. Simply book an appointment via email or call 0117 9090225.  

Alternatively, let us know the items you would like to see, and we can take pictures and video of the piece being worn so you can see it on. We can then email you the images and discuss any queries.

Returns
We have extended our returns period to allow you additional time to return an item to us wherever necessary. For more information about returns click here.

Customer Services
Our customer service team continue to answer all queries as quickly as possible. We have a dedicated team ready to answer any questions you may have via email, phone or DM, so please stay in touch. 

We want to thank you for your support and patience, we're looking forward to seeing you!