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Covid-19

At Diana Porter the safety of our customers and staff remains our top priority so we’d like to keep you up to date with how we’re dealing with the ongoing situation.

Shop is OPEN 

We are delighted to announce the shop is now open! We are currently running an appointment only service and will be open six days a week up until Christmas. To arrange an appointment, please contact us on 0117 9090225.

Website is OPEN 

Our website is open, and all orders will be shipped as usual if you would prefer to collect your purchase then our click & collect service will be available from our Bristol store. We will also be continuing to offer free postage on all orders either placed online or over the phone, with no minimum spend required.

Please be assured that we are doing everything in our power to ensure the efficient operation of our workshop and shipping of our customers deliveries whilst keeping our team safe.

Virtual Service & Zoom Consultations 

Our new virtual shopping service lets you browse our shop from the comfort of your own home allowing you to buy directly from our store. Enjoy a video call with one of our experts and shop a specific product or jewellery from our collections. We are also available via phone/email/zoom for orders, advice or consultations on bespoke pieces. Simply book an appointment via email or call 0117 9090225.  

Alternatively, let us know the items you would like to see, and we can take pictures and video of the piece being worn so you can see it on. We can then email you the images and discuss any queries.

Returns
We have extended our returns period to allow you additional time to return an item to us wherever necessary. For more information about returns click here.

Customer Services
Our customer service team continue to answer all queries as quickly as possible. We have a dedicated team ready to answer any questions you may have via email, phone or DM, so please stay in touch. 

We want to thank you for your support and patience and look forward to welcoming you back for the festive period.